Do your products come directly from the manufacturer?
Yes. The Fireplace USA works directly with manufacturers and authorized distribution partners. Products are sourced from manufacturer facilities or approved warehouses, ensuring authenticity, valid manufacturer warranties, and compliance with brand pricing and fulfillment requirements.
What should I do before I place an order?
Before ordering, review the product page for specifications, return eligibility, and estimated shipping times. Confirm measurements, electrical or gas requirements, and delivery access at your location. If you have questions about availability, customization, or delivery options, contact us before placing your order.
Is free shipping to the U.S. Mainland included for all orders?
Yes. Free curbside shipping is included on all orders within the contiguous United States. Optional services like threshold or white glove delivery may be available upon request for an additional fee, depending on the product and delivery location.
When can I expect my order to arrive after I place it?
Most in-stock orders process and ship within 1–3 business days. Transit typically takes 3–7 business days. In total, you can expect delivery in about 4–10 business days.
You can stay updated on your shipment’s progress at any time through our Order Tracking Portal.