What should I do before I place an order?
Before ordering, review the product page for specifications, return eligibility, and estimated shipping times. Confirm measurements, electrical or gas requirements, and delivery access at your location. If you have questions about availability, customization, or delivery options, contact us before placing your order.
Is free shipping to the U.S. Mainland included for all orders?
Yes. Free curbside shipping is included on all orders within the contiguous United States. Optional services like threshold or white glove delivery may be available upon request for an additional fee, depending on the product and delivery location.
Are products covered by warranty?
Yes. Most products include a manufacturer’s warranty of one year or longer, depending on the brand and model. Warranty coverage varies by product. If you’re unsure whether a specific item is covered, please contact our team for confirmation.
Does The Fireplace USA offer installation services?
No. The Fireplace USA is an online-only retailer and does not provide or coordinate installation services. We recommend hiring a licensed and qualified installer and ensuring all work complies with local building and electrical or gas codes.