At The Fireplace USA, free shipping is standard on all orders within the continental United States. Because fireplaces are large, high-value products, delivery is handled carefully through specialized carriers — not standard parcel services.
This page explains exactly what “free shipping” means, what to expect, and where exceptions may apply.
What Free Shipping Includes
Free shipping covers:
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Standard freight or parcel delivery on all products
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No additional shipping or handling fees unless otherwise noted
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Fully tracked shipping services, including USPS, UPS, FedEx, or LTL freight carriers
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Shipment directly from the manufacturer or authorized distribution warehouse
Free shipping applies only to standard delivery services unless upgraded delivery is requested.
How Free Shipping Works
Most fireplaces ship via freight (LTL) delivery. Smaller accessories may ship via UPS or FedEx Ground.
Here’s what to expect:
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Your order is securely palletized or crated by the manufacturer
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The carrier will contact you to schedule a delivery appointment
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Delivery is made to the curbside or driveway of the destination address
This method helps reduce transit damage and ensures proper handling of large, high-value products.
Delivery Type: Curbside Explained
Our standard free shipping includes curbside delivery, which means:
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The carrier delivers to the curb, driveway, or loading area
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The driver does not move items inside the home
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Assistance may be required to move the product indoors after delivery
White-glove or threshold delivery may be available upon request for an additional fee, depending on location and carrier availability.
What to Do When Your Delivery Arrives
Please inspect your delivery before signing the delivery receipt.
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Check the packaging for visible damage or punctures
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If damage is visible, note it on the delivery receipt
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Take photos of the packaging and product if possible
If damage is discovered after delivery, contact us promptly so we can assist according to our Shipping Policy: https://thefireplaceusa.com/pages/shipping-policy
Why We Offer Free Shipping
Fireplace pricing should be transparent and predictable.
We include shipping upfront so you can focus on choosing the right product — not calculating freight costs.
Questions About Delivery?
If you have more questions about our free shipping, our team is happy to help.
Business Name: The Fireplace USA
Email: support@thefireplaceusa.com
Phone Number: (651) 964-1301
Customer Service Hours: Mon–Fri 9am–5pm PST