Your trust matters to us. This page explains, in clear terms, how The Fireplace USA handles your information and the steps we take to keep it secure. For full legal details, please refer to our Privacy Policy, which governs how personal information is collected, used, and disclosed.
Secure Shopping & Checkout
Our website is protected using industry-standard SSL (Secure Socket Layer) encryption, which helps safeguard your information while it is transmitted.
All payments are processed through secure, PCI-compliant payment providers supported by Shopify. We do not store your full credit card or payment details on our servers.
How We Use Your Information
We use customer information only for legitimate business purposes, including to:
-
Process orders and payments
-
Arrange shipping and delivery
-
Provide customer support
-
Communicate about orders, returns, or account activity
-
Improve our services and shopping experience
Your information is used internally to serve you better and operate our business effectively.
Information Sharing
We do not sell your personal information.
Your information may be shared only when necessary to operate our store, such as with:
-
Shopify (our e-commerce platform)
-
Payment processors
-
Shipping and fulfillment partners
-
Customer support and technology service providers
These partners are permitted to use your information only as needed to provide services on our behalf and are subject to their own privacy and security obligations.
Marketing Communications
If you choose to receive marketing emails, you may unsubscribe at any time using the link provided in our messages. Transactional emails related to your orders or account may still be sent, as required to provide our services.
Your Privacy Choices & Rights
Depending on where you live, you may have rights related to accessing, correcting, deleting, or limiting the use of your personal information.
Details about your rights and how to exercise them are explained in our Privacy Policy.
Transparency & Accountability
The Fireplace USA operates as a legitimate U.S. business and is committed to transparent, responsible data practices. We continuously review our systems and processes to maintain security and comply with applicable privacy laws.
Questions About Privacy?
If you have questions about how your information is handled or would like help with a privacy-related request, please contact us:
Business Name: The Fireplace USA
Email: support@thefireplaceusa.com
Phone Number: (651) 964-1301
Customer Service Hours: Mon–Fri 9am–5pm PST