Simplifire ShadowGlo Decorative Log Sets for Electric Fireplace

Processing Time:
Most orders process and ship within 1–3 business days after order confirmation. Processing times may vary by brand or if the item is made to order.

Estimated Delivery:
Once shipped, orders typically arrive within 3–7 business days.

Estimated total delivery time: 4–10 business days

Shipping Methods:

• Free Curbside Delivery on all orders
• Optional Threshold and White Glove Delivery upon request. Please reach out to us by email or phone for inquiries.
  

Shipping Area:
We ship within the contiguous United States. Limited exceptions may apply where checkout permits.

Important Notes:

• Delivery timelines are estimates and not guaranteed
• Shipping times may vary by brand, availability, or carrier
• Exclusions and additional conditions may apply
• View our full Shipping Policy here.

Order Cancellations:
Orders may be cancelled free of charge before shipment, except for custom or made-to-order products, which cannot be cancelled once production begins.

Custom & Made-to-Order Items:
All sales are final for custom or made-to-order products.

Returns & Exchanges:

• Not all products are eligible for return after shipment
• Return eligibility depends on the manufacturer’s policy
• Customers have up to 30 days from delivery to request a return (brand rules may override)
• Any return shipping fees and restocking fees (typically ~20%) are the customer’s responsibility
  

Damaged Items:
Inspect deliveries upon arrival. Any visible damage must be reported within 24 hours with photos to qualify for a freight claim.

Refunds:
Approved refunds are processed within 10 business days after the returned item is received and inspected.

Important Notes:

• Shipping and delivery timelines are estimates only
• Policies vary by brand and product
• Additional exclusions and conditions apply

See Full Return and Refund Policy for complete details.

• We Match Legitimate Lower Prices — If you find the exact same product listed for less by an authorized retailer, we’ll honor that price.
• Simple Request Process — Submit your price match request directly using our online form.
• Eligibility Requirements — The item must be identical in model and finish, brand new (not refurbished, clearance, or open-box), currently in stock, and sold by an authorized dealer. The competitor’s final checkout price (including shipping and applicable taxes) must be lower.

Need help finding a local installer? We can help you find one.
Submit a request using our contact form.

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